Inbound Communication

Rather than letting your staff take up valuable time answering repetitive questions, let us put our inbound call center to work for you.  We have knowledgeable and friendly representatives ready to assist your students. Our goal is to help you by giving your students the attention they deserve, the answers they need, and guiding them toward their next steps at your institution.

 

Service Includes:

  • Representatives acting as an extension of your institution
  • Customized database created to track number of inbound calls, individual calling, reason for call, etc…
  • Warm transfers provided when necessary
  • Seasonal or year round service  available
  • Answer general inquiries or more in depth based on need
  • Disseminate calls to appropriate areas across campus
  • Co-creation of a customized knowledge-base

 

Additional Benefits

  • Customer friendly advisors available 7:30 a.m.-7:00 p.m. M-Th and 7:30 a.m. to 5:00 p.m. on Friday
  • Representatives acting as an extension of your institution
  • Provide a secure method to send/receive data
  • Customized performance reports

 

Cost-Effective Savings

  • Free up internal resources
  • Extended hours of operation
  • Additional professionals focused on your interest and students
  • Reduce the need for additional staff
  • Competitive pricing